The complicated and fascinating world of the salon is explored via such issues as:

• What the various, essential areas of a salon and how they work, separately and together.

• Why workflow such an important concept when trying to understand how to improve salon safety and efficiency.

• Why is the Office Area important, especially to salon managers and owners.

• Why is a Green Area important, and what aspects of upkeep must be considered.

• Why traffic flow and first impressions so important in consideration of your Reception Area.

• What equipment, policies, and procedures must be understood for a well-functioning Reception Area.

• How does a Retail Area fit into your Reception Area

• Should the Retail Area be completely separate and why.

• What happens in the Evaluation Area that makes it one of the most important areas of the salon.

• Equipment included in a well-functioning Evaluation Area.

• Main considerations in terms of safety and traffic flow in the Holding Area (Kennel Area).

• The state-of-the-art choices you must make for the safety of your staff and pets in your Holding Area.

• Why efficiency, traffic flow, and equipment choices so significant in your Grooming and Styling Area.

• How your choices of equipment in your Bathing Area determine efficiency and safety for your staff and pets.

• The safety considerations that define the Drying Area.

• The Laundry Area focuses on the daily functioning of your salon.

• Considerations that should influence your decisions regarding the Rest-room Area, Utility Area, Storage Area, and Break Area.

• What tools and equipment necessary for the functioning of the ultimate pet grooming salon.

• What stripping knives are necessary.

• How you choose clippers, blades, and snap-on combs for your salon.

• What scissors and thinning shears are necessary.

• Why wire cutters a necessity in every salon.

• What types of towels do you need, and how should you organize them.

• What tools and equipment do you need to provide the utmost safety for both the pet and the professional.

• What types of bathing safety gear are necessary for every salon.

• What safety regulations and rules must be abided by, for the safety of pets and professionals alike.

• What is OSHA, and what rules does it have in place for salons.

• What eye care products are a necessity in all salons.

• What ear care products are a necessity in all salons.

• What oral care products are a necessity in all salons.

• What keeps the dog's mouth healthy and clean.

• What foot and nail care products must be known to all professionals.

• Why colognes for pets useful in a salon.

• Skincare products are available on the market, and how and why should you use them.

• What decorative products will enhance your artistry and please pet families.

• Why knowledge of all the types of shampoo essential.

• How knowledge of conditioners enhances your expertise.

• What are product stabilizers and how do they work.

• What are coat gels and how do they work.

• What sanitizing products are necessary to make your salon shine and keep it sanitary and healthy for professionals and pets alike.

• How pets are received from their families in the reception area.

• How you standardize the evaluation of the pet when it arrives, so that pricing may be uniformly established, and then communicated clearly to the pet family.

• The correct methods of transporting the pet through the salon for safety and efficiency.

• The correct methods of placing and removing the pet from the kennels.

• The correct methods for placing and removing the pet on the drying grooming and styling table.

• Correct methods for placing and removing the pet from the bathing station.

• The type of pet monitoring procedures that must be in place to ensure the safety of every pet at your salon.

• What is the buddy system, and how does it work to facilitate safety and efficiency for pets and staff alike.

• Procedures must be in place for handling an emergency situation in the salon.

• What types of emergencies are likely to occur, and how do the procedures for them differ.​

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